PoleBait Cancellation, Attendance & Use Policy

PoleBait operates as a premium, limited-capacity movement and embodiment studio. All policies exist to protect the integrity of the work, the studio container, and the time and energy required to hold high-quality experiences.

By booking or enrolling in any PoleBait service, you agree to the following:

Session Attendance (All Offerings)

  • Arrivals 10 minutes or more past the scheduled start time will forfeit the session.

  • Sessions cannot be extended, rescheduled, or refunded due to late arrival.

  • If you anticipate being late, please do not attend — the session will still be considered used.

This applies to:

  • 1:1 Coaching

  • Fluid Body Series group sessions

  • Studio rentals (Open Pole, Content Hour)

  • Virtual sessions

Cancellation & Rescheduling

1:1 Private Coaching (The Ascent Residency & Founding Members)

  • Cancellations with less than 6 hours’ notice are forfeited.

  • Sessions canceled with proper notice may be rescheduled within the same billing month only.

  • Sessions may not be rescheduled into future months.

  • Repeated late cancellations or no-shows may result in loss of scheduling privileges.

Fluid Body Series & Group Sessions (Pods, Workshops)

  • Group sessions require 24 hours’ notice to avoid forfeiture.

  • Missed group sessions cannot be made up, transferred, or credited.

  • Group programming is curated as a shared container; attendance consistency is essential to the work.

Studio Rentals (Open Pole, Content Hour)

  • Studio rentals require 24 hours’ notice for cancellation or rescheduling.

  • Late cancellations or no-shows result in full forfeiture.

  • Rental time cannot be extended due to late arrival.

Pole Rentals (Off-site / Event Rentals)

  • Pole rentals must be paid in full upfront at the time of booking.

  • A 20% portion of the total rental fee is treated as a non-refundable deposit.

  • If a cancellation occurs after the booking is confirmed, PoleBait will retain 20% of the total rental fee.

  • The remaining balance may be refunded only if the cancellation falls within the terms outlined in the rental agreement.

  • Cancellations within the contracted window are subject to forfeiture per rental agreement terms.

Virtual Sessions (Remote Collective / Online Coaching)

  • Virtual sessions require 6 hours’ notice to reschedule.

  • Missed virtual sessions are forfeited.

  • No refunds are provided for unused or missed sessions.

Session Use & Rollover Policy (All Memberships)

  • All sessions must be used within the month in which they are purchased and active.

  • Sessions do not roll over into future months.

  • Unused sessions are forfeited at the end of each billing cycle.

Exceptions may be considered only in cases of:

  • A documented medical emergency, or

  • A cancellation initiated by PoleBait

Any exception is granted at PoleBait’s sole discretion and does not establish an ongoing rollover entitlement.

Membership Commitment & Early Termination

  • All memberships require a 3-month minimum commitment.

  • Canceling before the commitment period ends incurs a fee equal to 50% of the remaining contract value.

  • A 30-day written notice is required for termination or membership changes.

  • Failure to maintain payment may result in suspension of access, scheduling, or membership privileges.

Final Notes on Boundaries & Access

PoleBait maintains limited availability to preserve the quality of the work and the studio environment.

  • Membership access, complimentary sessions, and ambassador perks are available only while an active membership is maintained.

  • Policies are enforced consistently to ensure fairness and sustainability.

  • Repeated disregard for scheduling or attendance policies may result in removal from the studio container.

Questions

For questions regarding scheduling or policies, please contact: info@polebait.com