Studio Conduct & Booking Policies

Welcome. Please read this fully before your first session.

We're a private boutique studio, which means small classes, intentional space, and a protocol that exists to protect the experience for you and everyone in the room. The notes below aren't formalities. They're how we keep the studio safe, focused, and worth the trip.

Before You Arrive

When you book, you'll receive a link to polebait.com/polebait-haus with the password provided in your confirmation email. That page holds your studio address, building access details, and everything else you need to find us. Please open it and read it before you head over.

We're a private space, not a storefront, so this step isn't optional. If you skip it, you won't know how to access the building, and getting to your session becomes harder than it needs to be.

Arrival

Plan to arrive 5 to 10 minutes early. Use that time to settle, change, and arrive in your body before we begin.

If you arrive more than 10 minutes after your session start time, you will not be admitted. This protects the flow of class for everyone already inside. We offer a one-time courtesy reschedule. After that, any missed sessions are forfeited, including sessions from class packages.

Liability Waiver

You must sign your liability waiver before your first session. Without it, you won't be able to participate. The waiver only needs to be signed once, so after it's done, you're set for every future booking.

What to Wear

Pole work depends on skin contact with the apparatus, so a few details matter:

  • No lotions, oils, or heavy moisturizers on the day of your session. They make the pole slippery and unsafe.

  • No jewelry. Please remove rings, bracelets, watches, and any necklaces that move. They can scratch the pole, snag on skin, or catch mid-movement.

  • Form-fitting activewear is ideal. Shorts that expose the backs of your knees and inner thighs give you the most grip.

Getting in Touch

Email is the fastest way to reach us. Send any questions to info@polebait.com and we'll respond as soon as we can.

If you need to reach us by phone on the day of your session, call 213-205-8921. Please note that once a session has already started, you're not guaranteed to get an answer in the moment, so email is still your best bet for a timely follow-up.